GuideWhen something is wrong

When something is wrong

Silence, your own voice, an echo, or KONWA hearing nothing.

  • The other side hears nothing: the call app’s microphone is not set to the virtual device, or translation is not running in KONWA.
  • The other side hears your real voice: the call app is still set to your own microphone.
  • You hear an echo: the call app’s output is pointed at the virtual device as well. Point it back at your speakers or headphones.
  • KONWA hears nothing: your real microphone is not selected as KONWA’s input, or microphone permission is off in your system settings.

Still stuck? Write to support@konwa.live and tell us your platform, your call app and what you have already tried.